You’re Doing Less Good Than You Should: The Impact of Social Misprediction on OCBs

To be effective, organizations must have employees who go above and beyond their contractual obligations, performing extra-role behaviors for each other and their employer (Organ, 1988). With this in mind, many organizations hope to increase the rate of organizational citizenship behaviors (OCBs) — tasks that are not explicitly part of the job, but are critical to improve the performance of the firm and its workers. In the present research, we...