Service Professionals and Managerial Control: Institutional, Employment, and Personal Segmentations

Published on Jul 24, 2020in Services Marketing Quarterly
· DOI :10.1080/15332969.2020.1786246
Iris Vilnai-Yavetz13
Estimated H-index: 13
(Ruppin Academic Center),
Anat Rafaeli39
Estimated H-index: 39
(Technion – Israel Institute of Technology),
Chen Shapira13
Estimated H-index: 13
For service professionals, work is a central life interest, raising questions about the effectiveness of managerial controls. We examine reactions of professionals (676 physicians) to imposed manag...
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