System-wide implementation of telehealth to support military Veterans and their families in response to COVID-19: A paradigm shift

The need for the expansion of telehealth services in behavioural health care existed long before the COVID-19 pandemic. Yet, for a variety of reasons – including technological costs, reluctance of behavioural care providers to adapt telehealth to their practices, privacy concerns, and client aversion to receiving care remotely, among many others– telehealth has not been widely implemented. However, the COVID-19 crisis, and the accompanying...