Coping with workplace ostracism: the roles of emotional exhaustion and resilience in deviant behavior

Purpose The purpose of this paper is to explicate the relationship between workplace ostracism and deviant behavior, and further test the mediating role of emotional exhaustion and the moderating role of resilience. Design/methodology/approach A sample of 409 first-line production workers from four manufacturing enterprises in China was collected. A moderated mediation analysis was employed to test the hypotheses and examine the relationships...