How to Enforce Presenteeism with ICT while Mitigating Technostress – A Case Study
Published: Jan 1, 2020
Abstract
We study enforced presenteeism, a source of technostress in which individuals are involuntarily exposed to stimuli from electronic connectivity systems. Drawing on a case study where enforced presenteeism is introduced in the form of a new contact center enterprise software, we analyze bank employees’ technostress before and after a process change that involves implementing a presenteeism-enabling information and communication technology (ICT)....
Paper Details
Title
How to Enforce Presenteeism with ICT while Mitigating Technostress – A Case Study
Published Date
Jan 1, 2020
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