Consequences of Perceived Crowding: A Meta-Analytical Perspective

While perceived crowding is an important construct in retailing literature, empirical findings on the consequences of this construct are mixed. This study uses meta-analytic techniques to combine the findings from 73 samples and more than 19,000 shoppers in order to both summarize and extend understanding of the consequences of human and spatial crowding in retail stores. It makes a threefold contribution. First, the examination of two distinct...