Intra-Operator Customer Churn in Telecommunications: A Systematic Perspective

Customer churn as a common but extremely harmful phenomenon haunts service operators in telecommunications industry for a long time. Discriminating customers prone to churning in the early stage and taking precaution measures can mitigate customer churn effectively. Unlike previous works which mainly considered the inter-operator customer churn, we focus on a new problem of intra-operator customer churn, that is, customers abandon their fourth...