Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care

Volume: 32, Issue: 6, Pages: 841 - 851
Published: Nov 15, 2019
Abstract
The aim of this exploratory study was to analyze the association between emotional dissonance and emotional exhaustion among healthcare professionals, and the mediating role of the perceived quality of care in this relationship.Self-report questionnaires were administered to 724 healthcare workers. The measurement model was tested and the mediation hypothesis was verified through hierarchical multiple regression analyses. Bootstrapping was used...
Paper Details
Title
Emotional dissonance and exhaustion among healthcare professionals: the role of the perceived quality of care
Published Date
Nov 15, 2019
Volume
32
Issue
6
Pages
841 - 851
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