Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?:
Abstract
We propose a conceptual framework that includes the antecedents and consequences of firms’ adopting and integrating robotics into their customer service operations. Drawing insights from...
Paper Details
Title
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?:
Published Date
Feb 1, 2021
Journal
Volume
24
Issue
1
Pages
9 - 29
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Notes
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