Tourist expectations and perception of service providers: a Brazilian perspective

Volume: 14, Issue: 1, Pages: 131 - 166
Published: Aug 24, 2019
Abstract
This research studies the formation of tourist expectations around a tourist destination and the existence of a knowledge gap between this group and perceptions of tourism service providers. We propose a five-construct theoretical model: tourism expectations, destination image, social media, word-of-mouth communication and past experiences. We thus implemented two questionnaires, with tourists (n = 373) and with tourism service providers...
Paper Details
Title
Tourist expectations and perception of service providers: a Brazilian perspective
Published Date
Aug 24, 2019
Volume
14
Issue
1
Pages
131 - 166
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