From Openness to Change to Patients' Satisfaction: A Business Process Management Approach.

Pages: 195 - 210
Published: Sep 1, 2019
Abstract
On the example of the current health-care reform in Ukraine, the impact of process changes on the level of individual providers of care is analyzed. The empirical study focuses on the question of how much effective Business Process Management (BPM) and openness to change can help health-care providers like family doctors to keep their performance during a structural transformation. The theoretical framework of the study is based on an innovative...
Paper Details
Title
From Openness to Change to Patients' Satisfaction: A Business Process Management Approach.
Published Date
Sep 1, 2019
Pages
195 - 210
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