High-performance work systems, management team flexibility, employee flexibility and service-oriented organizational citizenship behaviors

Integrating the employee-adaptive capability and social-learning perspectives, this study examined the mediating process of employees’ flexibility through which high-performance work systems (HPWS) and management team flexibility (MTF) were positively associated with employees’ service-oriented organizational citizenship behaviors (SOCBs). Data collected from multiple sources at a multinational food-service chain, including 162 restaurant...