The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust in takaful services

Purpose This study aims to investigate the relationship between institutional trust, dispositional trust and trust in takaful products with the mediating effect of service-provider expertise. Design/methodology/approach The data for this study were collected from 385 takaful policyholders from Lahore and Islamabad, Pakistan. The relationship is estimated with PLS-SEM using the bias-corrected bootstrapping method. Findings For paths 1 and 2, the...