Original paper
Sources of distrust: Airbnb guests' perspectives
Abstract
The present study explores sources of distrust in the Airbnb context. The study focuses on Airbnb customers' negative reviews posted in English on Trustpilot's website. The search for posts was employed with the keyword ‘trust’ to find online narratives from customers who had negative experiences of trust with Airbnb. Of the 2733 online reviews screened, the study concentrated on 216 negative reviews. The data analysis followed the grounded...
Paper Details
Title
Sources of distrust: Airbnb guests' perspectives
Published Date
Jul 1, 2019
Volume
31
Pages
245 - 253
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History