Service Robots: Drivers of Perceived Responsibility for Service Outcomes
Abstract
The use of service robots is on the rise. Characterized by technology autonomy with a physical embodiment, service robots have a higher level of social presence than other service technologies. This research focuses on one specific phenomenon of such social encounters: attribution of responsibility. Study 1 explores potential antecedents driving the attribution of responsibility in encounters with service robots. We derive a research model,...
Paper Details
Title
Service Robots: Drivers of Perceived Responsibility for Service Outcomes
Published Date
Apr 7, 2019
Journal
Volume
22
Issue
4
Pages
404 - 420
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