Store Manager–Store Performance Relationship: A Research Note

Volume: 95, Issue: 2, Pages: 144 - 155
Published: Jun 1, 2019
Abstract
Despite the critical role that store managers play in linking top management teams and service/retail employees, as well as in fulfilling corporate strategy within chain store environments, service management research infrequently addresses the factors that may promote store managers’ effective exchange relationships within the firm and subsequent effects on store operations and profitability. This study focuses on how store managers’...
Paper Details
Title
Store Manager–Store Performance Relationship: A Research Note
Published Date
Jun 1, 2019
Volume
95
Issue
2
Pages
144 - 155
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