Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality
Abstract
This study explores employees’ organizational rule-breaking behaviors in the hospitality industry. Unlike the majority of hospitality literature which suggest rule-breakers are deviant, a growing stream of management research suggested that intentions behind rule-breaking behaviors among organizational employees include self-interest, to increase work efficiency, to help a subordinate or a coworker, and to provide good customer service. Our...
Paper Details
Title
Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality
Published Date
Aug 1, 2019
Volume
81
Pages
1 - 10
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