Business

Interactional justice

Organizational justice

Workplace bullying

Hospitality

Creativity

Economic Justice

Machine learning

Political science

Tourism

Psychology

Originality

Friendship

Public relations

Computer science

Organizational commitment

Hospitality industry

Multilevel model

Social psychology

International Journal of Contemporary Hospitality Management

Purpose The purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees’ well-being. Design/methodology/approach The research sample included 310 entry-level employees of international tourism hotels in Taiwan. This study adopted hierarchical regression for data analysis. Findings The study found that workplace bullying negatively impacted on hotel employees’ well-being. Organizational justice and workplace friendship had significantly positive effects on hotel employees’ well-being. Compared with workplace friendship, organizational justice had a significant moderating effect on the relationship between workplace bullying and hotel employees’ well-being. Originality/value In the research fields of hospitality, past studies failed to use organizational justice and workplace friendship to moderate the relationship between workplace bullying and hotel employees’ well-being. This study confirmed that organizational justice could effectively buffer the negative effect of workplace bullying on hotel employees’ well-being.

The impact of workplace bullying on hotel employees’ well-being