Do travelers trust intelligent service robots?
Abstract
This research investigates travelers' trust in intelligent autonomous technologies based on two studies involving self-driving transportation and robot bartenders. Targeting travelers residing in the United States, online questionnaire was distributed to test the relationships between trusting beliefs in intelligent robots, its antecedents, and its outcomes. The results demonstrate that the cognitive trust formation process holds in situations...
Paper Details
Title
Do travelers trust intelligent service robots?
Published Date
Mar 1, 2020
Journal
Volume
81
Pages
102886 - 102886
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