Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement

Volume: 21, Issue: 6, Pages: 789 - 816
Published: Oct 11, 2018
Abstract
Service orientation in the HRM system is a lever for public employees to serve the public even beyond their work roles. Our research seeks to understand how work engagement links service-oriented...
Paper Details
Title
Service-oriented high-performance work systems and service-oriented behaviours in public organizations: the mediating role of work engagement
Published Date
Oct 11, 2018
Volume
21
Issue
6
Pages
789 - 816
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