Living Innovation: From Value Creation to the Greater Good

Published on Aug 31, 2018
Sang M. Lee59
Estimated H-index: 59
(NU: University of Nebraska–Lincoln),
Seongbae Lim9
Estimated H-index: 9
(St. Mary's University)
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Cited By10
#1Rajat Kumar Behera (KIIT: KIIT University)H-Index: 4
#2Pradip Kumar Bala (IIMA: Indian Institute of Management Ahmedabad)H-Index: 11
Last. Arghya Ray (Fore School of Management)H-Index: 6
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With the proliferation of the use of chatbots across industries, business-to-business (B2B) businesses have started using cognitive chatbots for improved customer service which signifies our research. By extending the Technology Acceptance Model and Information Systems Success Model, this study examines personalised contextual customer service using cognitive chatbot. A quantitative research method is applied to the primary data collected from 300 respondents of B2B businesses. The study contrib...
#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2Silvana Trimi (NU: University of Nebraska–Lincoln)H-Index: 21
Abstract Sustainable innovation is imperative for organizational survival and success in the turbulent market environment of the digital age, especially more so in the current COVID-19 pandemic crisis. This paper presents convergence innovation (CI), powered by the exponential fusion effect of the various objects, technologies, ideas, and strategies, as a new sustainable core competence of organizations. We present the concept of CI including its autonomous ecosystem enabled by advanced technolo...
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#1Jaehun Joo (College of Management and Economics)H-Index: 11
#1Jaehun Joo (College of Management and Economics)H-Index: 1
Last. Jaehun Joo (College of Management and Economics)H-Index: 2
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Do people feel psychological ownership toward a third place other than homes as the first place and workplaces as the second place? The present study proposes a research model integrating three characteristics of the third place including customer participation, place attachment, and psychological ownership, and tests six hypotheses derived from the research model, which is based on social identity theory and attachment theory. Communication, concentration, and self-expressiveness as characteris...
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#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2DonHee Lee (College of Business Administration)H-Index: 13
The Industry 4.0 era has brought a shift in consumers’ purchasing behaviors from traditional retailing to online and/or mobile channels, triggered by advanced digital technologies and an easy access to the global market. Smart digital devices and advanced technologies have enabled “untact” service, facilitating customer encounters without a face-to-face contact with employees. This study presents the concept of untact service based on a review of the literature on technology-enabled customer enc...
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#1DonHee Lee (College of Business Administration)H-Index: 13
This study empirically examines the effects of the organization’s culture and capabilities on employee commitment to ethical behavior in the healthcare sector. The proposed research model and associated hypotheses were tested using structural equation modeling based on data collected from 228 care team members in hospitals with more than 100 beds in metropolitan areas of South Korea. The findings of the study revealed how hospitals undertake ethical responsibility through organizational capabili...
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#1Dong W. Kim (College of Business Administration)H-Index: 2
#2Silvana Trimi (NU: University of Nebraska–Lincoln)H-Index: 21
Last. Seongbae Lim (St. Mary's University)H-Index: 9
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Abstract Co-creation, the joint effort of diverse stakeholders of an organization to enhance the value creation process, is a key in developing shared goals. However, the recent trend of an increasing number and size of mammoth buyers has put the smaller manufacturing suppliers in subordinate roles and relegated their goal to survival. This study, by examining the effect of co-creation on the performance of small and medium manufacturers (SMMs) that supply parts or components to large corporate ...
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#1Seung Hoon Jang (BU: Bloomsburg University of Pennsylvania)H-Index: 3
#2Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
Last. Donghyun Choi (Korea Aerospace University)H-Index: 7
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This study explores how firms manage the entire life cycle of innovation projects based on the framework of harvesting and planting innovation. While harvesting innovation seeks new products in the expectation of financial performance in the short term, planting innovation pursues creating value over a long time period. Without proper management of the process of planting and harvesting innovation, firms with limited resources may not be successful in launching innovative new products to seize a...
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#1Freida Palma (University of Belize)H-Index: 2
#2Silvana Trimi (NU: University of Nebraska–Lincoln)H-Index: 21
Last. Soon-Goo Hong (Dong-a University)H-Index: 12
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Innovative new ideas are no longer bound by internal R&D efforts of the organisation. Many successful innovation ideas stem from external sources, especially engaged customers. This study investigates motivation triggers for customer participation in co-creation of value with the firm by using a dual-research approach: grounded theory to explore the factors that motivate customers to participate in value co-creation, and a survey to identify the primary triggers of customer value co-creation. Si...
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#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2DonHee Lee (College of Business Administration)H-Index: 13
Last. Youn Sung Kim (College of Business Administration)H-Index: 3
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The Industry 4.0 era requires new quality management systems due to the ever increasing complexity of the global business environment and the advent of advanced digital technologies. This study presents new ideas for predictive quality management based on an extensive review of the literature on quality management and five real-world cases of predictive quality management based on new technologies. The results of the study indicate that advanced technology enabled predictive maintenance can be a...
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