Usability engineering

Human–computer interaction

Usability lab

World Wide Web

Business

Marketing

Usability

Usability inspection

Service (business)

Heuristic evaluation

Computer science

Web usability

Journal of Organizational and End User Computing

This article attempts to closely examine the users' preferences in the author's method of assessing the usability of websites. In particular, the issues bring a closer evaluation of websites by users. It sets rules for the accuracy of users' preferences on the basis of the scoring method. In the considered problem of assessing the usability of websites the methods of decision support, logs, and user preferences on the basis of the scoring method were used. It should be noted that websites and user preferences change over time and usually vary during the design from the pages already available on the network. Website aging forces companies to conduct a new study on the usability of websites. This article presents an original method for usability analysis based on users' preferences. The proposed method compares with other methods of usability of websites and conducts verification of this method on the basis of exemplary websites.

Web Service Usability Analysis Based on User Preferences