Unable to Tell Kind from Wicked Environments: Insensitivity to the Value of Outcome Feedback

Receiving feedback on the outcomes of one's actions is an important determinant of long-term success. However, although outcome feedback can improve performance, this does not mean that people seek and use feedback as often as they should. To optimally use feedback, people must have a valid sense of when it is useful and when it is useless. Four experiments test whether people are sensitive to the value of feedback. We find that people are not...