Performance driven outcomes—the case of frontline employees in the hospitality sector
Volume: 28, Issue: 1, Pages: 101 - 123
Published: Jun 25, 2018
Abstract
This study proposes a linear relationship between employee performance, job satisfaction and organizational commitment in the hospitality industry. Employees’ sense of achievement intervenes in the relationship between employee performance and satisfaction. In particular, this study models service climate as a cross-level moderator in this chain relationship. The data were collected at 27 casino hotels in Macau. The study finds that job...
Paper Details
Title
Performance driven outcomes—the case of frontline employees in the hospitality sector
Published Date
Jun 25, 2018
Volume
28
Issue
1
Pages
101 - 123
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