High commitment human resource management practices and employee service behaviour: Trust in management as mediator

Volume: 30, Issue: 4, Pages: 316 - 329
Published: Dec 1, 2018
Abstract
This study considers high commitment human resource management (HCHRM) practices as a higher-order reflective construct and examines its effect on employee service behaviour in the banking industry of Bangladesh. Testing our hypotheses on 365 line managers, we find a positive relationship between HCHRM and both in-role and extra-role service behaviour. Trust in management significantly mediates the relationship between HCHRM and in-role service...
Paper Details
Title
High commitment human resource management practices and employee service behaviour: Trust in management as mediator
Published Date
Dec 1, 2018
Volume
30
Issue
4
Pages
316 - 329
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.