Digital multisided platforms: an innovation research agenda

Published on Feb 23, 2018
· DOI :10.4337/9781784718152.00015
Raji Srinivasan16
Estimated H-index: 16
,
Nandini Ramani2
Estimated H-index: 2
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Abstract
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While innovative service systems may create substantial value for certain stakeholders, they often destroy value for others. This value paradox frequently leads to unsustainable service systems. The purpose of this paper is to explore the use of multiple theories to pinpoint and explain these value paradoxes, build a framework allowing potentially more sustainable value configuration of service systems and develop an agenda for future research. The framework is illustrated with examples from the...
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