A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior
Abstract
Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees’ customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB...
Paper Details
Title
A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior
Published Date
Mar 1, 2018
Volume
70
Pages
1 - 8
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