Mobile Application for Grievance Registration

Tejaswita Badhe2
Estimated H-index: 2
,
Madhuri Birajdar2
Estimated H-index: 2
,
Sucheta Mapari2
Estimated H-index: 2
Abstract
: Complaint registrations for government bodies that is EB, PWD, etc . are offline, which are on SMS based system. Even reporting some of the difficulties to Government departments have ended up in the manual letter writing at specific timing. But a mechanism to accept complaints from citizens is not 24 × 7. Now a day’s number of people using mobile phones is increasing, it has become a need for users to provide on their mobiles, all facilities one is been utilizing on the internet. The proposed system enables and assists citizens to lodge compliant and seek redressed through their mobile phone. It is based on android UI interface system and it emulates the functionality of the web portal based complaint filing system. This application allows the user to complaint against different departments. Registering a complaint about a civic issue is now just an 'app' away. With smart phones becoming increasingly popular, citizens can now download applications to make their complaints to any Municipal Corporation and they can attach a image as a proof, in case of complaining about a instance on that time period itself will helps the user as to capture image from their application itself and allow to complaint.
📖 Papers frequently viewed together
2018
5 Authors (Nita Thakre, ..., Priyanka Mallik)
References0
Newest
Cited By1
Newest
The higher education sector has evolved over the past decade due to the ever-changing needs of students who are its primary customers. As a result, most students have to deal with unmet expectations which subsequently lead to service failure. Even though service failure cannot be eliminated, higher education institutions are expected to provide an effective complaints management system to resolve student problems and service failure incidents. This study analyzed service failure and complaints m...
Source
This website uses cookies.
We use cookies to improve your online experience. By continuing to use our website we assume you agree to the placement of these cookies.
To learn more, you can find in our Privacy Policy.