Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?
Abstract
Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference...
Paper Details
Title
Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?
Published Date
Jul 3, 2017
Volume
36
Issue
3
Pages
220 - 228
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