Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users

Volume: 26, Issue: 4, Pages: 333 - 360
Published: Jul 1, 2017
Abstract
In this paper, we focus on a critical aspect of work in organizations: using information in work tasks which is provided by information systems (IS) such as enterprise content management (ECM) systems. Our study based on the IS success model, 34 interviews, and an empirical study of 247 ECM system users at a financial service provider indicates that it is appropriate to differentiate between contextual and representational information quality as...
Paper Details
Title
Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users
Published Date
Jul 1, 2017
Volume
26
Issue
4
Pages
333 - 360
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