Patient empowerment for healthcare service quality improvements: a value co-creation view

Purpose. null This paper focuses on how a value co-creation view and Patient Empowerment can contribute to the improvement of the healthcare service quality. null null Methodology. null This conceptual contribution is developed by applying the theoretical perspectives of Service-Dominant logic to the study of quality in the healthcare service focusing on the Patient perspective. null null Findings. null According to a service logic, the...