Domo Arigato Mr. Roboto
Abstract
Technology is rapidly changing the nature of service, customers’ service frontline experiences, and customers’ relationships with service providers. Based on the prediction that in the marketplace of 2025, technology (e.g., service-providing humanoid robots) will be melded into numerous service experiences, this article spotlights technology’s ability to engage customers on a social level as a critical advancement of technology infusions....
Paper Details
Title
Domo Arigato Mr. Roboto
Published Date
Nov 28, 2016
Journal
Volume
20
Issue
1
Pages
43 - 58
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Notes
History