How do collaboration and investments in knowledge management affect process innovation in services?
Abstract
Purpose Despite the keen interest in radical and incremental innovation, few studies have tested the varying impact of firm-level factors in service sectors. This paper analyses how collaboration with existing and prospective users and investments in knowledge management (KM) practices can be adapted to maximise the outputs of radical and incremental process innovation in a knowledge-intensive business service industry....
Paper Details
Title
How do collaboration and investments in knowledge management affect process innovation in services?
Published Date
Sep 12, 2016
Volume
20
Issue
5
Pages
1004 - 1024
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Notes
History