The water Utility Adoption Model (wUAM): Understanding influences of organisational and procedural innovation in a UK water utility

For UK Water and Sewerage Companies (WaSCs), the capacity to innovate capital investment processes, and consequently performance outcomes is fundamental as they seek to deliberately change infrastructure to improve the sustainability of service delivery within a comparatively regulated framework. Innovation is viewed here as being either incremental or radical changes to the products (services) and processes (ways of delivering services) which...