The boundary spanning of managers within service networks

Volume: 69, Issue: 12, Pages: 6031 - 6039
Published: Dec 1, 2016
Abstract
This research examines how managers act as a boundary spanner in two types of boundary-spanning relationships and how their boundary-spanning activities provide support for customer value creation in service networks. Using an embedded case design in three shopping centers, the results from interviews with retail store managers and shopping center managers indicate that store managers span boundaries between both the parent organization and the...
Paper Details
Title
The boundary spanning of managers within service networks
Published Date
Dec 1, 2016
Volume
69
Issue
12
Pages
6031 - 6039
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