HEALTHQUAL: a multi-item scale for assessing healthcare service quality

Volume: 11, Issue: 3, Pages: 491 - 516
Published: Sep 1, 2017
Abstract
The purpose of this study is to examine the measurement dimensions of healthcare service quality proposed in previous studies, quality awards, and service quality accreditation and/or certification systems in the international community. Based on this review, a comprehensive set of healthcare service quality (HEALTHQUAL) measurement items is derived focusing on care processes and results. Thus, the study investigated priorities among the nine...
Paper Details
Title
HEALTHQUAL: a multi-item scale for assessing healthcare service quality
Published Date
Sep 1, 2017
Volume
11
Issue
3
Pages
491 - 516
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