HEALTHQUAL: a multi-item scale for assessing healthcare service quality
Abstract
The purpose of this study is to examine the measurement dimensions of healthcare service quality proposed in previous studies, quality awards, and service quality accreditation and/or certification systems in the international community. Based on this review, a comprehensive set of healthcare service quality (HEALTHQUAL) measurement items is derived focusing on care processes and results. Thus, the study investigated priorities among the nine...
Paper Details
Title
HEALTHQUAL: a multi-item scale for assessing healthcare service quality
Published Date
Sep 1, 2017
Journal
Volume
11
Issue
3
Pages
491 - 516
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