A pragmatic multi-method investigation of discrepant technological events: Coping, attributions, and ‘accidental’ learning
Abstract
Discrepant technological events or situations that entail a problem, a misunderstanding or a difficulty with the Information Technology (IT) being employed, are common in the workplace, and can lead to frustration and avoidance behaviors. Little is known, however, about how individuals cope with these events. This paper examines these events by using a multi-method pragmatic approach informed by coping theory. The results of two studies – a...
Paper Details
Title
A pragmatic multi-method investigation of discrepant technological events: Coping, attributions, and ‘accidental’ learning
Published Date
Sep 1, 2016
Journal
Volume
53
Issue
6
Pages
787 - 802
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