A Study of the Problems and Countermeasures of Commercial Banking Service Management
Abstract
There are following problems in commercial banking service management:hardware and software support are not a complete set;the management of front desk and back-office are not synchronized;service efficiency does not reach customer's expectation;marketing does not match customer service;management lacks coordination with service response;business innovation does not fit in with customer's needs;bank's image is not commensurate with service...
Paper Details
Title
A Study of the Problems and Countermeasures of Commercial Banking Service Management
Published Date
Jan 1, 2011
Journal
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