The role of groupwork in tackling organisational burnout

The issue of occupational burnout is a concern to managers as it impacts on the quality of client care. Burnout is said to comprise three elements. These are a high level of emotional exhaustion, a low sense of personal accomplishment and the development of an unfeeling, so-called depersonalised approach towards service users. In this paper, we describe two contrasting approaches that used groupwork to tackle the problem of staff stress and...