Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

Volume: 56, Pages: 73 - 85
Published: Jul 1, 2016
Abstract
How do economic actors in complex business-to-business (B2B) service systems co-create value when resource exchange is contingent on available and accessible Information and Communication Technology (ICT)? In this paper, we draw on findings from a multiple case study of the consulting industry to provide empirical insights into the nature of these technology-enabled value co-creation processes. Our analysis demonstrates that technology-enabled...
Paper Details
Title
Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices
Published Date
Jul 1, 2016
Volume
56
Pages
73 - 85
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