The antecedents and consequences of humour for service

Volume: 26, Issue: 2, Pages: 137 - 162
Published: Mar 14, 2016
Abstract
Purpose – While researchers in other disciplines seek to determine the impact that humour has in personal interactions, studies of humour in service delivery are lacking. The purpose of this paper is to examine whether it is beneficial to deliberately use humour in service encounters. Design/methodology/approach – This paper provides a comprehensive review of humour research in multiple disciplines to assess the applicability of their key...
Paper Details
Title
The antecedents and consequences of humour for service
Published Date
Mar 14, 2016
Volume
26
Issue
2
Pages
137 - 162
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.