Suitability of performance indicators and benchmarking practices in UK universities

Purpose – The purpose of this paper is to provide a common framework for benchmarking practices used in higher education. Design/methodology/approach – An electronic questionnaire survey was distributed to senior management team and senior administrators among the top 200 UK universities in the world. Findings – A review of the current practices of benchmarking among the universities in the UK is presented and the types of performance indicators...