Extrinsic versus intrinsic approaches to managing a multi-brand salesforce: when and how do they work?

This research contrasts two approaches to managing multi-brand salesperson efforts: (1) the extrinsic approach via a brand-specific quota emphasis, and (2) the intrinsic approach via salesperson brand identification. Using multi-source data from a large food distributor, we uncover how and when each approach is more effective. First, beyond its direct and indirect positive effects on salesperson brand-specific effort through salesperson brand...