Customer Satisfaction, Analyst Stock Recommendations, and Firm Value

Volume: 47, Issue: 6, Pages: 1041 - 1058
Published: Dec 1, 2010
Abstract
Although managers are interested in the financial value of customers and researchers have pointed out the importance of stock analysts who advise investors, no studies to date have explored the implications of customer satisfaction for analyst stock recommendations. Using a large-scale longitudinal data set, the authors find that positive changes in customer satisfaction not only improve analyst recommendations but also lower dispersion in those...
Paper Details
Title
Customer Satisfaction, Analyst Stock Recommendations, and Firm Value
Published Date
Dec 1, 2010
Volume
47
Issue
6
Pages
1041 - 1058
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