Service Sabotage: A Study of Antecedents and Consequences

Volume: 34, Issue: 4, Pages: 543 - 558
Published: Oct 1, 2006
Abstract
Although much of the existing research on employee sabotage and deviance focuses on the manufacturing sector, studies have also found evidence of deliberate employee misbehavior in a variety of service settings. In this study, the authors conceptualize and test a model of service sabotage dynamics that incorporates both the antecedents and the consequences of such behaviors. In doing so, the study contributes contemporary empirical evidence of...
Paper Details
Title
Service Sabotage: A Study of Antecedents and Consequences
Published Date
Oct 1, 2006
Volume
34
Issue
4
Pages
543 - 558
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