The Dimensions, Antecedents, and Consequences of Emotional Labor

Volume: 21, Issue: 4, Pages: 986 - 1010
Published: Oct 1, 1996
Abstract
This article conceptualizes the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance generated by having to express organizationally desired emotions not genuinely felt. Through this framework, the article then presents a series of propositions about the organizational-, job-, and individual-level...
Paper Details
Title
The Dimensions, Antecedents, and Consequences of Emotional Labor
Published Date
Oct 1, 1996
Volume
21
Issue
4
Pages
986 - 1010
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.