Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
Abstract
In today's world of intense competition, satisfying customers is only the base line and may not be sufficient for survival. Management should focus on gaining customer loyalty by enhancing customer perceptions of service quality and increasing as perceived by the consumer value. Although previous studies have addressed the importance of service quality, satisfaction, perceived value, and image, the precise nature of the relationships that exist...
Paper Details
Title
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
Published Date
Feb 1, 2009
Journal
Volume
29
Issue
2
Pages
111 - 125
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History