How to make online public services trustworthy

Volume: 9, Issue: 3, Pages: 291 - 291
Published: Jan 1, 2012
Abstract
The purpose of this study is to analyse the antecedents of trust in online public services. To do that, an online survey is conducted and hypotheses are tested using structural equation modelling. The data reveal that trust in these services depends on the satisfaction of citizens with their previous experiences, the ease of use of the service, and the perceived privacy and security of personal data. Furthermore, satisfaction is positively...
Paper Details
Title
How to make online public services trustworthy
Published Date
Jan 1, 2012
Journal
Volume
9
Issue
3
Pages
291 - 291
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