Developing a socio‐technical framework for business‐IT alignment

Purpose The purpose of this study is to develop a framework for evaluating business‐IT alignment. Specifically, the authors emphasize internal business‐IT alignment between business and IS groups, which is a typical setting in recent boundary‐less, networked business environments. Design/methodology/approach Based on the previous studies, a socio‐technical approach was developed to explain how the functional integration in the business‐IT...