Promoting patient-centred care through trainee feedback: Assessing Residents' C-I-CARE (ARC) Program

Aims

In recent years, patient satisfaction has been integrated into residency training practices through core competency requirements as set forth by the Accreditation Council of Graduate Medical Education (ACGME). In 2006, the UCLA Health Systems established a program designed to obtain patient feedback and assess the communication abilities of resident physicians with a standard tool through the Assessing Residents9 C-I-CARE (ARC)...